We prepare our meals fresh in our kitchen inside Dubai International Airport. We have ample space to cook and create. we are close by, so each delivery is on time, every time!

CarryOn works in a simple three-step process:

Let us know your flight number and details. We can take orders up to 4 hours before your departure time, so we need to make sure we can deliver on time!

1. Choose from our curated menu enough dishes for your entire flight duration. We have created breakfast, main dishes, snacks, and indulgent but clean desserts, as well as a kids menu for the younger passengers.
2. Don’t know how many or what to choose?
   1. Our team has put together favorites to make it easier, just click on “Team’s recommendations” in the menu tab to learn more.
   2. We’ll prepare your meal fresh and advise on the pick-up location closest to your departure gate, 2 hours before your flight. We’re doing our homework, so you don’t have to!

The meals will be presented in thermal insulated bags to ensure freshness and the food will be kept cold until you pick it up. Most of the meals can be enjoyed hot or cold and can be reheated in the airplane, with the help of cabin crew.

There are a few ways to get in touch with us. Our Carry On team is ready to answer your question 24/7. You can call +971 (0) 5029 87 966 or emailhello@carryonDXB.com

Can’t find the pick-up location inside the terminal? Call the number on your receipt for them to guide you.

CarryOn is super straight forward and easy to use. Quick tips before ordering your meal:

• We first ask for your flight number. Why is that? Because we need to manage the time to prepare your meals and when to have it ready for you.
• We take orders up to 6hours before your departure time. This is our way of ensuring the food is fresh, cooked to order and will arrive at the pick-up location before boarding.
• Each meal shows nutritional values and allergies at a glance so you can see your options when placing your order.
• Keep your phone at hand. We will prompt you with e-mails and SMS about your order status, pick up location and a map to see where you need to go.
• You can modify or cancel your order up to 4 hours before your flight. We will know if your trip is getting delayed by the airline and will adjust the timings.

After placing the order, you’ll be charged in our system. A notification will be sent to you, as e-mail and SMS, to confirm your dishes. We will keep you posted on the status of your order and pick up location and time through regular updates, but you can also check the details of your meal by logging in to your dashboard on CarryOn.

Your meal will be freshly-prepared and packed in our Thermo insulated bag and kept cold until you pick it up from the designated spot.

We like to constantly innovate and incorporate your feedback into everything we do. We aim to launch new dishes according to the seasonality of ingredients and rotate meals on the menu whilst still keeping up with the favorites.

Let us know what you like, rate our dishes to ensure your fave choices are always available.

At the moment, CarryOn meals are available through our website, but we are working hard on having them featured at our outlets inside Terminal 3, Dubai Airport.

Whilst our menu features gluten-free options, they are not Gluten-Free Certified as they are prepared in a space that is not free of gluten.

All CarryOn meals are fresh, never frozen, and don’t contain preservatives or additives. We recommend enjoying them within 8 hours as well as keeping them in the thermal insulated bag up until the moment of consumption.

We’re taking our commitment to fight against single-use plastic seriously and are always on the lookout for environmentally friendly options.

All meal trays are made from sustainably sourced paper pulp and are fully recyclable. They are lined with a thick gauge polyester film to provide a safe barrier between the food and tray.

Why is paper pulp so important? This makes our dishes oven/microwave friendly.That’s not all, they are not heated conductive and don’t change their shape and structure, so you can remove the seal with your bare hands.

Each meal is delivered with 100% compostable disposable cutlery which is fully recyclable.

From manufacturing through to delivery and even disposal, our packaging is one of the best environmental choices both of us can make.

The secure film lid keeps the nutrition fresh and helps the meal retain its moisture for improved taste and texture. The advanced film formulation we use has invisible micro-perforations to release any excess steam during cooking. That’s what you may call, ‘homemade with love’.

The secure film also provides a safe, leak-proof meal and is highly user-friendly in transit. Despite the secure seal, the film lid can then be easily removed prior to consumption.

If you experience any issues with your CarryOn meal, simply contact us athello@carryonDXB.comor by phone at +97150 29 87 966.

If you are still at the airport, simply visit the pick-up location and tell us more so we can help you out in a timely manner.

All meals are cooked to serve one person.

Since we don’t use artificial or chemical preservatives, the meals have a refrigerated shelf life of about 24 hours. However, we recommend each meal to be consumed within 8 hours or during your plane journey.

Your meals come to you fully prepared and you can enjoy them hot or cold. We’ve made sure that they taste equally delicious both ways! If you would like them warm, the oven in the plane will do the job, just ask the cabin crew to pop them in for 3 minutes.

To heat the meal on a plate, remove the paper sleeve and ask the cabin crew to place it in the oven for 3 minutes (you can add 30-second increments if needed, the meal should reach an ideal inner temperature of 70 degrees C). Remove the secure film and enjoy.

While browsing through the menu, the icons under each dish will highlight the major allergens. For a detailed list, please read the description carefully.

Since we don’t use artificial or chemical preservatives, the meals have a refrigerated shelf life up to about 24 hours. We recommend you consume your meal within 8 hours of delivery.

At CarryOn, we’re committed to serving you clean, fresh dishes, cooked with real, sustainable ingredients.

There are zero additives or preservatives in our meals as we understand the importance of eating unprocessed food; even if it is packaged, especially when traveling.

Our meals are good for you and they taste amazing too! They’ve been created to include nutrient-dense veggies, high-quality proteins, and healthy fats offering a full meal without depleting you of any food groups.

We don’t design our menu to strictly fit any specific diets or eating styles at the moment, however, we are constantly innovating and growing the menu to cater to various dietary needs.

Unfortunately, our meals cannot be fully customized, however, we can always accommodate add-ons to suit your dietary needs. We’re working towards creating a “make your own” option on the menu so you can have a freehand at coming up with your combinations.

Whilst some of our meals online are composed of Gluten-Free ingredients (and can be considered free of gluten), they are not Gluten-Free Certified as they are prepared in a facility that sees the presence of glutenous ingredients.

We take care to use organic and non-GMO ingredients whenever possible. We can guarantee that our high-quality ingredients are always free of additives, chemicals, artificial ingredients, and refined sugars.

Our commitment to the environment has seen us sourcing most of our ingredients locally, supporting local businesses that share the same ethos.

We don’t design our menu to strictly fit any specific diets or eating styles at the moment, however, we are working towards providing you with options to suit your dietary needs.

As we grow, we aim to have bespoke menus for each dietary preference and lifestyle choice to make the decision process easier and transparent.

When it comes to allergens, each menu item indicates the major allergens group present in the dish.

CarryOn offers options for vegetarian and vegan meals on the menu at any given time and in all menu categories.

We list each meal’s ingredients so you always know what’s in your food and indicate the vegan and vegetarian option through a clear, visible icon next to it.

CarryOn meals are made in a facility that handles major food allergens: milk, eggs, fish, crustacean shellfish, tree nuts, and soybeans.

Each meal clearly indicates the food allergens present, so you can make conscious decisions about what you order.

If you are a returning customer, CarryOn remembers your preference and curates a menu based on your previously expressed preference.

Yes, most meals can be reheated in the aircraft’s microwave in their existing packaging.

Just ask one of the cabin crew to pop the food in the oven for 3 minutes and you’re good to go.

If your password isn’t working, select the “Forgot password,” and we’ll send you an email to reset it.

If you’ve forgotten the email address you used for your profile, please get in touch with our Customer Care representative to help you out. You can reach us at hello@carryondxb.com or +971 50 29 87 966.

Once logged in, you can always edit your information by going to your profile.

If you’re not receiving your “forgot password” email, we suggest double checking your Spam and Junk folders in your inbox. You can also search “CarryOn” in your email.

If you still can’t locate the email, pleasereach out to our representatives athello@carryondxb.com

Double check your spam and junk folder in your inbox and try to search for “carryon”. Alternatively, reach out to our team at hello@carryondxb.com and we’ll sort you out.

We always ensure we are sending the same information through e-mail. If you receive the e-mail but not the SMS, make sure your mobile number is correct.

If you are still facing issues, we’re always ready to help out, so please reach out to us athello@carryondxb.comto sort it out for you.

Once your order is confirmed, we are sending you regular updates through e-mail and SMS to keep you informed on the status and pick-up location.

Alternatively, you can always find more information on your order when logging on towww.carryondxb.comand going to your dashboard. This will show you the details of your order, when it’s in the kitchen and when it becomes ready to be collected.

The e-mail includes a location map showing you the exact route from the check-in counters in Terminal 3 to your pick-up location, highlighting landmarks along the way.

The delivery time of your order is closely linked to your departing time. If your flight has been delayed and we were notified at least 4 hours in advance, we will be able to postpone the delivery and adjust accordingly without you worrying about a thing!

If you decided to change your flight to another day and therefore the delivery,reach outto us as soon as possible to make the necessary arrangements.

Before placing your order, we will ask you to verify the flight number and the date (just to be sure) because, once the order is confirmed, you’ll be charged the full amount.

Whilst we allow adding and/or removing dishes to an existing order, remember we need to know about it 4 hours prior to the flight to be able to accommodate the change. This is our way of ensuring the food will reach you fresh, on time, so you don’t miss the meal or the flight!

For any other questions, our customer care team is always available so reach out for any assistance, we’d love to help you.

Once your order is placed, you will be charged, and the receipt will be sent to your registered e-mail address.

You can cancel your order up to 4 hours prior to your flight. This is our way of ensuring the food will reach you fresh, on time, with no surprises or rush.

If you want to postpone your order, please reach out to us as soon as you can to see what we can do to assist you. The refund for each order is processed back to your credit card and can take up to 5 days, depending on the issuing bank.

Our CarryOn team works hard to make sure all of our customers receive their meals on time. We stay on top of flight details, such as gate changes, delays, and cancellations and adjust accordingly. In case of any changes, we will notify you immediately through e-mail and SMS.

You will be informed through e-mail and SMS about the pick-up location and your food will be kept refrigerated until you reach.

If you can’t find your way inside the terminal, please reach call us on +971 50 29 87 966 for guidance and we will indicate the fastest route to the pick-up.

It’s of utmost importance that you have an amazing CarryOn experience. If you didn’t receive the correct meals, please inform the outlet manager from the pick-up location and contact our Customer Care team. We’re available 24/7 and we will do our best to correct our mistake or replace your meal in a timely manner.

We are sorry to hear that. It’s important you have an amazing CarryOn experience and we understand how important in-flight meals can be.

If you didn’t receive the correct meals, please inform the outlet manager from the pick-up location and call our Customer Care team at +971 50 29 87 966.

We are constantly looking for ways to grow and better serve you so your feedback is always appreciated. Please let us know how we can improve and provide the ultimate experience.

Since our meals are prepared and delivered fresh to order, we don’t have the ability to exchange meals on the spot unless you would like to replace it with an alternative available in the pick-up location.

Please verify your order at pick-up. If your meals are damaged, the CarryOn representative in charge of your pick up location will be able to assist you on the spot.

Please reach out to us as well and our customer care colleagues will assist you around the clock.

If you can’t be charged for an order, you’ll receive an email from us to let you know the charge was unsuccessful and the order will not be processed.

If you know what’s causing the error (the card is expired, you’ve mistyped, etc) you can place the order again, by using the correct details.

If you are still facing issues, we suggest reaching out to your bank to see what’s going on. Always check that your billing details listed on CarryOn are the same as what the bank has on file.

We like to constantly innovate and incorporate your feedback into everything we do.

According to the seasonality of ingredients and availability, we rotate meals on the menu whilst keeping the favorites. Maybe that’s why your favorite dish is not available.

Let us know what you like, rate our dishes to make sure your favorite choices are always available.

Currently, we operate exclusively in Terminal 3 at Dubai International Airport, but we are working on extending the service to other terminals, so stay tuned.

Currently, we don’t charge for delivery. Isn’t that nice?

To make sure your food reaches you quickly, we have our CarryOn team members delivering your meal on time to the pick-up point nearest to your departing gate. Check the location map sent to you by e-mail or call us for guidance if you can’t find your way.

Your meals are prepared fresh and are available at the pick-up location 2 hours prior to your flight. The meals are delivered in thermal insulated bags and kept cold in our outlets until you pick them up.

Wework hard to make sure all of our customers receive their meals correctly and on time. If for any reason your meals do not arrive within the time frame, please contact us at hello@carryonDXB.com and we’ll make it right straight away.

Currently, we operate and deliver only in Terminal 3. To keep you in control of your journey and avoid failed deliveries, we will indicate the pick-up location closest to your departing gate. Just follow the map attached in our e-mail to find your way easier.

Of course. If you decided to change your travel details, please let us know and we’ll adjust your order. Please let us know at least 4 hours prior to your original flight to prevent being charged.

If the date change is in the form of a delay caused by the airline, don’t worry about it. We’re keeping on top of these changes and will have the order ready for collection 2 hours before the new time.

We accept all major credit cards and are working hard on accepting Apple/Samsung Pay.

We do not accept cash or payment on delivery.

After being charged, we will send you a receipt via e-mail so you can keep track of what’s being spent. If you want to download your invoice as well, please log in to your CarryOn account and visit your dashboard. Next to each order, there is an option to download your invoice and receipt as PDF.

Once a refund is processed, you’ll receive a confirmation email. Depending on your bank this may take up to 10 business days to process. If you haven’t seen the funds returned to your card, we suggest reaching out to your bank to find out the status of your refund.